MEMBER OF “TESOROS DE MEXICO”
WE POSSESS CERTIFICATION “M”, “H” AND “PUNTO LIMPIO”
GUIDELINES
1. EL SUEÑO HOTEL & SPA IS A HIGHLY RESPONSIBLE COMPANY
2. EL SUEÑO HOTEL & SPA IS A SOCIALLY RESPONSIBLE COMPANY
3. EL SUEÑO HOTEL & SPA IS A HIGHLY HUMAN COMPANY
M I S I Ó N
WHO WE ARE?
EL SUEÑO HOTEL & SPA is one of the best small big hotels, special category of the city, projecting us to be the best national and international. Our facilities, services and equipment of work conjugate to offer the highest standards of service, comfort and warmth for the full satisfaction of our clients.
VISION
HOW WE ACHIEVE IT?
We will be the hotel special category that offers a personalized, exclusive and highly professional service. What allows us to position us in the square, to overcome the most demanding expectations of the client and to reach the wished projection.
PHILOSOPHY
OUR CREED AND OFFER OF VALUE
El SUEÑO HOTEL & SPASPA is a place where the real care and comfort for the guests is ours bigger LABOR.
We promise to give the softest service and facilities for our guests who always will enjoy an affectionate, comfortable, romantic, refined environment and easing, the experience IN OUR HOTEL encourages the senses, promotes the well-being and achieve still with the desires not expressed of our guests.
OFFICIAL REGULATION FOR GUESTS
THE HOUR OF ENTRY TO THE ROOMS IS AT 15 HOURS AND THE EXIT AT 12:00 OF THE FOLLOWING DAY. IN CASE OF NOT CANCELLING WITH 72 HOURS OF ANTICIPATION SHOW WILL BE LOADED 1 NIGHT OF ACCOMODATIONS FOR NO SHOW. I DO NOT KNOW MINORS AGREE GIVE 12 YEARS. IF THE STAY THERE HAS NOT BEEN COVERED, THIS ONE MUST COVER BEFORE THE ACCESS TO THE ROOM. AT THE ARRIVAL OF THE GUEST IT WILL MUS TO OPEN A VOUCHER OR LEAVE A WAREHOUSE IN CASH AS GUARANTEE BESIDES HIS PAYMENT FOR ACCOMODATIONS, WHICH COVERS ANY POST EXTRA DURING THE STAY. I KNOW IT WILL NEED AN IDENTIFICATION FOR EVERY GUEST WHO JOINS THE HOTEL. THIS ESTABLISHMENT POSSESSES INSURANCE OF CIVIL RESPONSIBILITY AND IT WAS APPLIED IN BASE AT NORM “NOM-07-TUR-2002” FROM SECTUR.
OFFICIAL REGULATION OF THE NATIONAL HOTEL ASSOCIATION
EVERY GUEST WILL READ THE PRESENT REGULATION AND WILL ACCEPT IT
THIS ESTABLISHMENT POSSESSES THE INSURANCE OF CIVIL RESPONSIBILITY AND IT WILL BE APPLIED IN HIS CASE ON THE BASIS OF THE NORM "NOM-07-TUR-2002" FROM SECTUR.
EVERY PERSON WHO LODGES AT THIS ESTABLISHMENT REMAINS OBLIGED TO REGISTER IN THE ADMINISTRATION AND TO OBSERVE THE PRESENT REGULATION.
THE COLLECTION OF THE ACCOMODATIONS IS FOR ROOM AND FOR NUMBER OF PERSONS OF AGREEMENT TO THE ESTABLISHED RATE.
THE CLIENTS OF FOREIGN ORIGIN WILL HAVE THE OBLIGATION GIVE TO INFORM IT TO THE ADMINISTRATION.
THE PRICE OF THE ROOM UNDERSTANDS ONLY THE INTERIOR SERVICE OF THE SAME ONE: LIGHT, I BATHE WITH WARM WATER AND TELEVISION (WHEN IT IS HAD); ANY SERVICE EXTRA WILL COVER.
IT IS PROHIBITED: TO INTRODUCE ANIMALS, TO COOK, TO IGNITE LAMPS OF ALCOHOL OR PETROL AND / OR ELECTRICAL DEVICES.
FOR STEAL, SPOIL, BREAK OF FURNITURE, CLOTHES, EQUIPMENT OR FACILITIES, THE RESPONSIBLE CLIENT WILL BE RECORDED TO COMPETENT AUTORITIES, AND KNOW IT WILL BE REQUIRED FROM HIM THE PAYMENT OF THE CAUSED HURT.
IT IS PROHIBITED: TO DRUG ITSELF, TO DRINK HEAVILY, LAWSUITS, SCANDALS AND NOISES THAT ALTER THE TRANQUILITY OF THIS ESTABLISHMENT, THE VIOLATION TO THIS WILL GIVE MOTIVE TO THE CANCELLATION WITHOUT INDEMNIFICATION AND WILL BE ASKED THE ROOM TO MOVE OUT AND IN NECESSARY CASE WE WILL REQUEST THE SUPPORT OF THE CORRESPONDING AUTHORITY.
THE ADMINISTRATION DO NOT KNOW PERSON IN CHARGE DOES FOR THE OBLIVION OF ANY TYPE OF VALUES OR MONEY OR OTHER PROPERTIES OF THE CLIENT.
THE ADMINISTRATION DO NOT KNOW PERSON IN CHARGE OF THE MISHAPS DOES OR ILLICIT THAT THERE COULD CAUSE TO THE GUEST STRANGE PERSONS THAT HE ITSELF ADMITS IN HIS ROOM.
ANY LACK OF RESPECT OR ATTENTION OF OUR PERSONNEL TOWARDS THE CLIENT WILL HAVE TO BE BROUGHT AT ONCE TO THE ADMINISTRATION.
THE VALUES, MONEY, DOCUMENTS, JEWELRY, PORTFOLIOS, CLOCKS, VIDEOES, TAPE RECORDERS AND PHOTOGRAPHIC CHAMBERS, THEY WILL HAVE TO DEPOSIT THEM IN THE ADMINISTRATION, GIVE NOT TO BE LIKE THAT, IN CASE OF LOSS, I DO NOT KNOW HE WILL PAY INDEMNIFICATION; THE SAME THING FOR I DAMAGE OR STEAL OF VEHICLE.
THE PAYMENT OF THE ROOM WILL HAVE TO BE IN CASH AND IN HIS CASE WITH CREDIT CARD. FOR DEBT OF SOME SERVICE, THE ADMINISTRATION WILL HAVE THE FACULTY TO RETAIN AS GUARANTEE VALUES OR BAGGAGE OF THE CLIENT; IT FORESAW RISING OF A RECORD.
HE REMAINS STRICTLY PROHIBITED: I USE, TRADE, TRAFFIC OF DRUGS, SOLVENT, ENERVATING, WEAPON AND EXPLOSIVES, CLIENT WHO IS SURPRISED WILL BE RECORDED TO THE AUTHORITIES. THE USE OF THE ROOMS IS EXCLUSIVE FOR ACCOMODATIONS, IS STRICTLY PROHIBITED TO USE THEM FOR ILLICIT OR ACTIVITIES OUT OF THE LAW. THE ROOM CONQUERS AT 12 p.m. HRS. ANY DAMAGE OR FAULT IN THE FACILITIES OR EQUIPMENT THE CLIENT WILL HAVE THE OBLIGATION GIVE TO BRING IT TO THE ADMINISTRATION FOR HIS REPAIR. EXPLANATIONS, SUGGESTIONS OR COMPLAINTS TO BRING THEM TO: NATIONAL HOTEL ASSOCIATION DELEGATION POPULATES, A.C. TEL 242-43-64 and 405-29-18